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Yes! The steps to turn paypal on at your site are as follows:1. Go to the store settings link2....
Can I customize the business rules that surround the Open Account feature?The basic idea behind open account, is that a buyer can checkout without paying. This would be...
Can I ship international orders?You can do international with your site, however it poses some issues with freight and supplier...
Do I have to manually click 'send' on each order?The short answer is YES. The system is designed for you to review each order because many buyers...
Do you support Google Checkout?Sophio is happy to announce that our ecommerce platform has been approved by Google. Sophio is...
Does NexpartB2C support PayPal Web Payments Pro?The short answer is YES. However, do not be confused by PayPal Checkout and Web Payments Pro. Web...
Downloading Invoices AgainTo 'redownload' Invoices that you have already downloaded do the following: 1) Look for an...
How and where do I put share a sale conversion code? (shareasale)Step 1 - Go to your control panel - admin.epcStep 2 - Go to the file managerStep 3 - Change to...
How can I download my orders?You can download all the data regarding your orders into several different file formats. These...
How do I a refund a client when doing a return request?In order to refund a client via return request, you must first figure out it the order was...
How do I add some text to the email sent to customers?Using the template editor found in the control panel, carefully edit the file...
How do I base taxation on the ship-to address?Step 1 - go to mainteditstore.wws (store settings)Step 2 - click 'edit'Step 3 - look for the...
How do I change a customer's e-mail address in the invoice?To change the e-mail of a customer in their invoice you first have to go to the invoice. Click...
How do I change an order between suppliers and or supplier systems?When an item is sold the system assumes the supplier has the item in stock. Sometimes there are...
How do I configure Authorize.net myself to accept orders from my NexpartB2C store?1) Login to the Authorize.net website at https://account.authorize.net/ ...
How do I discount an order after it has been checked out?If you want to add or remove a discount from an order that has been checked out (closed), you do...
How do I edit an order that has already been checked out?Step 1: Go to your control panel (admin.epc) Step 2: Click the Invoice Report link in the...
How do I edit an order that has already been placed and checked out?Step 1: Go to your control panel (admin.epc)Step 2: Click the Invoice Report link in the sales...
How do I get my logo on the Worldpac Packing slip?We include a customized packing slip with each drop-shipped order. [Provide to...
How do I prohibit consumer's from placing a different ship to address at checkout?To force your customer to have product shipped to the billing address you must use a different...
How do I send a customer a copy of an invoice?To send a customer a copy of their invoice: 1. Go to your main admin page.2. On the upper left is...
How do I send an order to an alternate supplier?If you currently have an 'Unlimited B2C Account' with Sophio and you have active accounts with...
How do I set an order minimum for every order?In the control panel (admin.epc) is a link in the Administration section called 'edit advset...
How do I use coupons or the discount feature?The coupon maintenance link in the admin.epc (control panel) is used to create coupons that you...
How do I, and where do I insert a Google or Yahoo conversion script?Step 1 - go to your control panel - admin.epcStep 2 - go to the file managerStep 3 - change to...
How do transaction fee's make there way into my invoice downloads?Sophio does not charge its customers a transaction fee when orders are fulfilled via Sophio FBS....
How does Credit Card Processing work?Sophio supports many different payment gateways for processing Credit Cards.A Our preferred...
How to add items to a shopping cart from custom catalogs or html pages?This article shows the advanced user how to add multiple items to a Sophio shopping cart. You...
Is it possible to have my downloaded invoices not zipped?By default we compress each batch of invoice files in the zip format. The file is created by...
Is there a way to setup my discount codes so that they work at any of my stores?Sure the advanced setting is called "useglobaldiscountid" - enter TRUE and the discount id will...
Tracking orders via UPS or AirborneIf your site is integrated with one of our supplier integration partners, the 'track' link...
What are APO and FPO orders?What is an APO address or an FPO address? APO stands for "Army Post Office," and is associated...
What are the invoice variables available to the templates?All of the fields you see in the invoice header can be referenced in our templates in this...
What are the invstatus codes?The codes below are automatically set by the system as an invoice moves from creation to...
What credit card processing gateways are currently supported?As of 9/11/2008 Accesspoint Authorize.net (no setup fee's whatsoever) Bank of America...
What do I do when my authorize.net stops working?If your authorize.net stops working make sure that your Merchant Field in Store Settings is set...
What is a special order or quote request?Special Orders and Quote Requests ----------------------------------------- The special order...
Where do I insert 'conversion' scriptsStep 1 - go to your control panel - admin.epcStep 2 - go to the file managerStep 3 - change to...
Why am I missing orders?On occassion clients have complained that an order has gone missing. When in reality, all that...
Why are all my Authorize.NET charges showing Failed in the invoice report?If your site is using authorize.net for cc processing and was working until today, and now shows...
Why can't I find an invoice?If you cannot loacte an invoice, you should: 1. Go to the Admin page.2. If you know the Invoice...
