Internet connectivity issues

Dear Clients,

If your site is hosted at one of our shared data centers, your site may not be accessible for the next 30 minutes.  We are working as quickly as possible to resolve the issue with the ISP.

Thank you for your patience.

Sophio Support

Server Issues - April 21, 2021

Sophio is aware of an issue that is affecting one of our servers which may be impacting some B2C sites. Our team is currently investigating the issue and are working to get these sites up and running.

We apologize for the inconvenience.

We updated our support and billing site

Dear Clients, If you have been with us for a while, you may recall that we switched billing systems a year ago.  In doing so, we switched from billing in advance, to billing in arrears.  This change resulted in some of you not receiving an invoice for March 2020.  It also caused some issues and delays with us being able to automate credit card ...

Winter Storm Affecting Shipments

Dear Sellers and Customers, The winter storm has forced some of our warehouses to close.  We expect some of them to be closed until Monday 2/22/01.  Orders that have been sent for fulfillment will be processed just as soon as they re-open. If you have not received a tracking number, you may cancel and re-route the order.   Sincerely,Sophio ...