Unfortuntaely, FBS does not allow exchanges for most return requests. The only time we can...How do I manage a return on an eBay sale?
All returns from ebay buyers must start with your ebay buyer creating a return request on eBay....How do I reject aka 'write off' an item returned to us that was not fulfilled by us?
If you are an authorized supplier of Sophio FBS, please login to the portal using your...How do core returns work?
When you purchase a remanufactured item from us, the core charge is baked into the cost of the...How do returns and refunds work for affiliates?
The most complex aspect of an ecommerce transaction is known as 'reverse logistics' or 'returns'....How do you handle cores and returns?
In an effort to reduce the costs associated with returns, the supplier core charge is added to...Updated Returns Processing for FBS
Your web store allows orders to be created from a number of sites and marketplaces. This document...What is the warranty period for parts purchased from FBS?
Most of the manufacturers offer a 12 month 12,000 mile warranty. In some cases there is a...Who pays the shipping when a return or defect or cancellation or damaged item received occurs?
Sophio offers three modes of shipping calculation. Either 'pre negotiated flat rate', 'actual...