Articles

Adding a New Shipping Option

To add a new shipping option, go to 'Shipping Maintenance' under the Administration section in...

 Adding a USPS Tracking Number

To add a USPS (United States Postal Service) tracking number to an order, do the following: 1)...

 Can I create a custom shipping calculation based on weight and charge per pound?

1.  Change shiptype in store settings to W instead of # - page:  mainteditstore.wws 2.  Add...

 Do you have a log for fedex custom shipping calculations?

Yes.  Steps to activate are: 1. Add the tag <FEDEXCUSTOMERURL>...

 Does the system generate a UPS shipment?

Unfortunately not at this time.  The way Sophio merchants create UPS or FEDEX shipments is...

 Editing the Billing and Shipping State/Country List

To edit the state and country list for your webstore's checkout look for/create and edit these...

 How can I add a shipping charge to a specific item?

The default shipping calculation is based on an orders weight. The system uses the total...

 How come our Shipworks or Shipstation is having trouble connecting to our Sophio store?

The Sophio platform will block ip's that are crawling your webstore to quickly.  Please contact...

 How do I add a tracking number to an order?

If you are a Wrenchead Integrated customer you do the following. 1) Go to the Invoice Report...

 How do I configure Shipworks?

If you do not know what Shipworks is, check it out here: http://shipworks.com Shipworks is a...

 How do I configure flat rate shipping?

How to change your store from real time shipping to flat rate, for ALL orders or orders that...

 How do I edit shipping rates?

To edit a specific shipping rate, enter it in the box (E.g. UPG), or simply click the Search...

 How do I get my logo on packing slips inside of NexpartB2C central?

We support printing logo's for any of your stores.A  The simple process is for you to create a...

 How do I modify (edit) an orders shipping charge?

If you want to add or remove the shipping charge (also known as 'handling') from an order that...

 How do I offer my customers a Pickup or 'Will Call' Option?

If you add the custom tag to the advset field in store settings, it will appear on the checkout...

 How do I pre-pay freight at $75 ?

Go to shipping maintenance on the control panel.  Click search, then edit the method you...

 How do I setup shipping to charge a minimum and a percentage of sales at the same time?

1. A You start off by visiting the Shipping Maintenance link, mainteditshipping.wws 2. A Click...

 How do I turn on DHL (formerly Airborne Express) at my site?

Step 1: Go to store settings via the control panel (admin.epc) Step 2: Click 'edit' on the...

 How do I turn on shipping for US Mail aka USPS

In the store settings is an option called 'USPS'. Click it to turn it on. After that go back to...

 How do I use Shipstation (Ship Station) with my NexpartB2C store?

ShipStation is a multi channel shipping manager.  Think of it as a centralized way to manage...

 How do get started with using Fedex at my webstore?

The steps below were submitted by a merchant of ours and are subject to change. 1. Go to...

 How does NexpartB2C manage shipping?

Sophio manages shipping in various ways.  The preferred method is to ask UPS, DHL, USPS,...

 How does shipping get calculated at my Wrenchead Integrated Webstore

A Sophio hosted webstore that uses the Wrenchead Catalog calculates shipping similarly to other...

 Is there a way to offer free shipping and use flat rate price tiers for orders that do not qualify?

Yes there is.  Here are the steps.1)  Go to your storesetup.wws and click the Shipping...

 What do I do when my site is not charging the correct freight?

If your site is not charging the correct freight, please check your shipping models

Why is USPS not working?

There is a checkbox in store settings labeled USPS that must be checked ON for the system to...