Why am I getting orders from eBay for parts I do not stock?
When contacting WHI for support, you should give them a link to your eBay listing for the item you sold and tell them THIS ITEM WAS NOT SENT IN OUR FEED and should have been delisted. You can confirm it was not sent in your feed last night by going to your Sophio control panel, clicking on the Inventory menu, and then looking for the option to "View eBay Inventory". You can search for the item you sold in error, and you will see what was or was not sent to WHI on your behalf. If the item was sent to WHI with stock and the qty matches what you see on eBay it means that Sophio ran out of stock on the item. If that is the case, Sophio will attempt to second source the item on your behalf and at Sophio's expense (up to the amount we guarantee in our drop ship terms and conditions.)
The typical order flow is as follows.1. You sell a part from your website or eBay store. The...How does tracking work?
When you send Fulfillment by Sophio an order, Fulfillment by Sophio will get the tracking number...How do I cancel an order?
If your store is configured for automatic fulfillment with Fulfillment by Sophio, your assumption...Where do you ship?
We currently support automated fulfillment for American buyers only. We are working on...I tried to send to an order to FBS but there was no stock, now what?
When you setup your store it is important to look in the advanced settings on the 'fulfillment'...