If you have been with us for a while, you may recall that we switched billing systems a year ago. In doing so, we switched from billing in advance, to billing in arrears. This change resulted in some of you not receiving an invoice for March 2020. It also caused some issues and delays with us being able to automate credit card processing. We have switched our back to the previous system and restored the policy of billing for your website in advance. This change will result in you receiving two invoices, one for February 2021 and one for March 2021. Normally, our system will suspend your website for non payment if payment is not received within 2 weeks of the invoice date. Since this announcement is not giving you time to make alternate arrangements we will temporarily disable late payment suspensions and late fee's.
In addition to changing our billing system an policy, we switched from Paypal to Stripe for credit card processing. Please login to Sophio's support and billing site and be sure to leave a credit card on file. If you are unable to login to your support account, try logging in to your Sophio control panel first and then click the link in the top right corner of your screen. This should auto log you into your account. If it does not auto log you in or if you have questions, please let us know by emailing firstname.lastname@example.org.