Dear Clients,We are painfully aware of the unexpected outage. Our Internet Service Provider that provider that powers systems is having a connectivity issue. Once it is resolved the catalgo and stores will begin working immediately. We know how important this is to your business. It should not be more than an hour until service is ...
Dear Clients,
The recycled catalog is currently being rebuilt due to a database issue sometime Monday. Some of your sites and lookups will not be functional until the rebuild is done. If your store is still not fully operational by 930am EST, please let us know.
We are very sorry for the disruption.
Sincerely,
Sophio Support
Dear Clients,
We are having an issue in the Rackspace datacenter. If your site is slow or unresponsive you do not need to create a support ticket. We are working on a repair with the Rackspcae tech support and hope to have the issue resolved shortly.
Thank you for patience.
Dear WHI Clients,Sophio does the tech support for WHI B2C customers as you likely know. This weekend we migrated all the WHI customers into the Sophio support system to make it easier for Sophio support to manage. All of the support history has been moved to the Sophio area along with any open tickets and projects. You will not be receiving ...
