Dear Clients,
If your website is hosted on our 207.97.221.207 server your site may have experienced intermittent outages between Sunday and Monday morning. We discovered today that our MERAK mail server software was being exploited by a hacker. We have ordered the installation of a software patch from MERAK which should stop the hacker. Additionally we have decided to remove the mail server software and install it on a new server that hosts mail only. It will be a few days before we can move the mail server to a new server and we prefer to do these tasks over the weekend since most mail sent over the weekend is not as important as mail sent during the week.
If your site is slowing down during non business hours please create a support ticket at http://support.sophio.com marked critical and or call our toll free 888-563-2591 and leave a critical message in support. We do monitor our phone system 24x7x365 and if you do not receive a call back immediately, rest assured your problem is being worked on. Check back with our support system for a response.
Sincerely,
Michael Birnholz
Sophio
Lunes, Noviembre 6, 2006
« Atrás
