To process a return, follow these steps.
1) The return request must first be submitted. If the customer has not done this, you can do this on their behalf. If you do this on their behalf, you can go to the Returns section of your Webstore's Control Panel and select 'Submit a Return Request'. Afterwards you can enter the order number and enter the items that need to be returned.
2) After the return request has been submitted, you can go to the Process Returns link in the Returns section of your Control Panel. Find the return by either searching for the return number or creating a return report (using a time period or date range).
3) You can modify the amount to be refunded and then approve the return. Once the return has been approved, the customer is notified and instructed to send the item(s) back to be returned.
4) Once you, the webstore owner, have confirmed that the item(s) have been returned and everything is in order, you may go back to the approved return request in the Process Returns link and refund the return for the approved amount to be refunded using the 'Refund Now' link, which will refund the customer if you are connected with the appopriate payment gateway such as Authorize.net.
