When you are not shipping parts from your own inventory and need your supplier to approve a return before the buyer ships it back, this is how the process flows.
0. If you are selling on eBay or Amazon ask your customer to start the return within the site they made the purchase. This will insure you get your fee's back.
1. Buyer Starts Return via email request or store dashboard via return request. The page to get started with is: createreturnrequest.wws
2. The system emails supplier a request for an RMA ID. The method and page used is: SendRMARequesttoSupplier.wws
3. Supplier receives email and clicks link to enter RMA id or enters the RMA directly in the email. The method and page used is: SendRMARequesttoSupplier.wws
4. System emails buyer the approved return request with return address and supplier RMA ID. The method and page used is: ApproveReturnRequest.wws
5. Buyer returns part to Supplier directly
6. Supplier or Broker refunds Store Owner via email.
7. Store Owner applies credit memo id and amount to Return Request. The method and page used is: getreturns.wws
