Dear Clients,
We are upgrading our Fulfillment by Sophio platform the weekend of 11/03/23. Our SaaS platform will not be affected so your website will continue to operate as usual. We will start the process on 11/05/23 at 1am CST. During this time we will capture but not process your orders. Order processing will resume Sunday 11/05/23 on or before 4pm CST.
If you are unable to access any of our services (ftp, fulfillment, websites, etc.) please send email to support@sophio.com with a link to the page that is malfunctioning. We will answer as quickly as possible.
If you have any questions please call 1-888-563-2591.
Sincerely,
Michael Birnholz
Sophio Support
