WHI support has informed us that they have corrected the issue with the primary database server cluster and plan to reinstate it at 10pm ET 3/15/2013. We expect planned downtime between 10pm EDT and 12am EDT 3/15/2013 for this purpose. This timeframe is traditionally the lowest traffic period for our sellers, so we ...
This issue has been resolved as of 11am PST.
Nexpart is having a performance issue and WHI is currently working on the issue. We have temporarily disabled catalog and stock check until the network issue is resolved.
Dear Clients,We have restored FTP on the servers that were affected by last weeks security situation. FTP now requires an ip address to be white listed at the server level. You can generate a new ftp account by visiting your control panel, clicking on the content menu and choosing the option to generate an ftp account. Each time ...
If your site was working fine and now it's not, the most likely cause is that the server ip address changed and you are currently managing your own DNS settings, not us. When clients move to us from another vendor they often already manage their DNS somewhere other than in our control panel. This is not a problem per se' it just makes ...
