How does tracking work?

When you send Fulfillment by Sophio an order, Fulfillment by Sophio will get the tracking number from the warehouse that fulfilled the order.  The Sophio system then updates your buyers original order with the tracking number.  All suppliers ship 'best way' and we currently do not offer any expedited service.  Ground is always used.  For a overnight order, please contact us and ask if order can be shipped over night.  Since there are early cutoff's it is not always possible to ship overnight or even 2nd day.
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How does order fulfillment work?

The typical order flow is as follows.1. You sell a part from your website or eBay store. The...

How do I cancel an order?

If your store is configured for automatic fulfillment with Fulfillment by Sophio, your assumption...

Where do you ship?

We currently support automated fulfillment for American buyers only.  We are working on...

I tried to send to an order to FBS but there was no stock, now what?

When you setup your store it is important to look in the advanced settings on the 'fulfillment'...

How do you handle cores and eBay sales?

Sophio FBS sells remanufactured parts but we build the core charge into the cost of the part when...