IMC Catalog Service Interruption - Aug 11, 2101

We received notice from IMC that their catalog will be down from 8:00pm Pacific Time to 8:30pm Pacific Time due to scheduled maintenance on their end.  This will only affect Sophio customers who use the IMC catalog.  All other catalog users will be unaffected by this.

Wrenchead - Order Send Issue 8/6/10

We are aware of an issue this morning where some Wrenchead clients receive a blank screen during the 'order send' process.  Our developers are working to correct the issue, and we hope to have it up and running shortly.  We appreciate your patience during this time.-Sophio Support StaffUpdate: A patch was issued earlier to ...

Billing Issue - July 26, 2010

We are aware of an issue that some of our clients are having where their payments are being declined by our billing system.  Please disregard the payment messages from our billing server until we are able to determine and fix the issue.  If you have changed your billing info, please make sure we have the correct information by ...

Wrenchead Catalog Service Interruption 7/22/10

We are aware of an issue that our Wrenchead catalog users are having, where the catalog times out.  We are currently working on trying to resolve the issue and hope to have those clients back up and running as soon as possible.  We appreciate your patience during this time.


-Sophio Support