When an item is sold the system assumes the supplier has the item in stock. Sometimes there are manual back orders or other issues that require the merchant to speceial order the part from the factory, a competitor, or through another system. When an item is added to the cart, the following fields are updated and are considered key fields.
sup
linecode
wdlinecode
sku
If you want to switch an item to another supplier you have to mahually edit these fields in the invoice editor.
View the invoice
Edit the detail
Change each field mentioned above to the correct values then hit save.
Now you can send the order to the correct supplier or system.
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