The system allows the seller to perform various actions on an order. These include the following"
1. Void - A void can be performed the same day that an order came in. The payment gateway will delete the transaction, the buyer will not be charged and there will be no transaction fee's to pay.
2. Cancel - A cancellation is performed when a buyer or seller asks for an order not to be shipped. This has no effect on the payment. Payments must be void or refunded. Cancel just changes an orders invstatus field.
3. Refund - A refund is exactly what it sounds like. A buyer's credit card or payment is refunded. This will not control what happens to the order fulfillment aspect of the order. Another words, if you refund an order after you have shipped it, you are giving back your buyers money even though the part has been shipped. A refund can be performed typically up to 60 days after it was charged. Each payment gateway may have different rules and or settings for this.
4. Delete - If you delete an order, it will be hidden but not permanently deleted. Transaction fee's still apply to deleted orders. The only reason to delete an order is if support asks you to. Deleted orders can be recalled (un-deleted) if you use the un-delete feature.
